Shipping Policy

 


 


Last updated: 29/11/25


Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please read our Shipping Policy carefully before placing your order.

 

 

 

Order Processing

 

 

  • All orders are processed within 1–3 business days.

  • Once your order has been processed, you will receive a confirmation email with tracking information (if available).

 

 

 

 

Shipping Times

 


Because we work with global suppliers to offer high-quality products at the best prices, shipping times may vary depending on your location.


Estimated Delivery Times:

 

  • USA, UK, Canada, Australia: 7–15 business days

  • Europe: 8–20 business days

  • South Africa & Other Countries: 10–25 business days

 


Please note: These are estimates and may be affected by customs delays, high-volume seasons, or unexpected disruptions.

 

 

 

Shipping Costs

 

 

  • Shipping is calculated at checkout and may vary based on product and destination.

  • Free shipping promotions may apply when available.

 

 

 

 

Tracking Your Order

 

 

  • Once your order has shipped, you will receive a tracking number.

  • Tracking information may take 3–7 days to update after shipment.

  • If your tracking status shows “in transit” for longer than usual, this is normal for international shipping.

 

 

 

 

Customs, Duties & Taxes

 

 

  • Customers are responsible for any customs or import fees that may apply.

  • We are not responsible for delays caused by customs authorities.

 

 

 

 

Lost or Delayed Packages

 


If your package is delayed or appears lost:

 

  • Contact us at our contact us button with your order number.

  • We will assist you in tracking the parcel or issuing a replacement when applicable.

 

 

 

 

Incorrect Address Disclaimer

 


Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to a wrong address provided by the customer.

 

 

 

Damaged or Incorrect Items

 


If you receive a damaged, defective, or incorrect item:

 

  • Contact us within 7 days of delivery at our contact us button.

  • Provide photos of the item and packaging so we can resolve the issue quickly.

 

 

 

 

Order Changes & Cancellations

 


Because orders are processed quickly, we can only make changes or cancellations within 12 hours of purchase.

After this timeframe, we cannot modify your order.

 

 

 

Contact Us

 


If you have any questions about our Shipping Policy, please contact us using our contact us button:

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We’re here to help!